Refund policy
Refund Policy for PAC Theatre Entertainment Pvt Ltd
- Cancellation Period : Customers may cancel their ticket bookings for a full or partial refund up to 24 hours before the scheduled event time. Cancellations made within 24 hours of the event may not be eligible for a refund.
- Refund Eligibility : Refunds are eligible under circumstances such as event cancellation, rescheduling, technical issues during the booking process, or other unforeseen circumstances that prevent attendance.
- Cancellation Fees : A nominal cancellation fee may be applicable based on the timing of the cancellation. Details of the fees will be communicated during the cancellation process.
- Event-Specific Policies : Customers are advised to check for any specific refund policies related to individual events or venues. Event-specific terms and conditions may apply.
- Payment Method : Refunds will be processed using the original payment method used for the booking. Please allow up to 7 business days for the refund to reflect in your account.
- Customer Support : Our customer support team is available to assist with any refund-related queries. Contact PAC@pactheatre.com.
- Communication of Changes : Any changes to this refund policy will be communicated to customers through email notifications and updated on our official website.
- User Responsibilities : Customers are responsible for ensuring the accuracy of their bookings and understanding the terms of this refund policy before confirming their purchase.
- Exceptions : Exceptions to the standard refund policy may be considered on a case-by-case basis for extenuating circumstances. Customers can contact our customer support team to discuss any exceptional situations.
- Legal Compliance : This refund policy is in compliance with relevant local laws and regulations governing ticketing and consumer rights.
Please note that this refund policy is subject to change, and customers are encouraged to review it regularly for updates.